Job Description

The Governance, Risk, and Compliance (GRC) Analyst is responsible for identifying, assessing, monitoring, and mitigating organizational risks while ensuring compliance with applicable regulatory requirements, industry standards, and internal policies. This role works closely with business units, Information Technology (IT), cybersecurity, audit, and leadership to strengthen the organization's governance, risk management, and compliance framework. Enterprise & Information Security Risk Management Conduct comprehensive enterprise and information security risk assessments to identify threats and vulnerabilities across IT, Operational Technology (OT), and business processes. Maintain and continuously update the MBTA's risk register, ensuring timely tracking of remediation actions and residual risk. Evaluate business processes, technical controls, and governance workflows to ensure they effectively mitigate identified risks and align with MBTA’s centralized compliance strategy. Support the maturation of risk methodologies, including development of risk scoring models, prioritization frameworks, and automated reporting feeds. Governance, Compliance & Regulatory Alignment Support the development, implementation, and continuous improvement of governance, risk, and compliance programs and procedures. Monitor and report compliance against regulatory requirements, industry standards, and internal policies, including International Organization for Standardization (ISO) 27001, National Institute of Standards and Technology Cybersecurity Framework (NIST CSF)/800-53, Service Organization Control (SOC) 2, Payment Card Industry Data Security Standard (PCI DSS), Transportation Security Administration (TSA) Surface Directives, United States Coast Guard (USCG) requirements, General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPAA), Sarbanes‑Oxley Act (SOX), and other MBTA-applicable mandates. Assist with maintaining authoritative policy and standards documentation; participate in policy review cycles and support enterprise-wide enforcement. Third-Party & Supply-Chain Risk Perform detailed third-party/vendor security assessments covering onboarding, due-diligence, SOC 2/Federal Risk and Authorization Management Program (FedRAMP)/ISO attestation reviews, contractual security clauses, and ongoing monitoring. Track vendor remediation activities and partner with Procurement, Legal, and business owners to ensure sustained compliance. Audit Support & Evidence Management Assist with internal and external audits by gathering documentation, coordinating evidence collection, validating controls, and supporting remediation plans. Serve as a liaison between business units, auditors, and Information Security to ensure timely and accurate audit responses. Analytics, Reporting & Executive Dashboards Develop risk dashboards, status reports, metrics, and executive‑level summaries for leadership, including trends, Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and compliance performance indicators. Maintain high‑quality data integrity within GRC platforms (e.g., ServiceNow GRC, Archer) by ensuring accuracy of control catalogs, assessments, exceptions, and workflow automation. Cross-Functional Collaboration & Advisory Support Partner with IT, Cybersecurity, Operations, Legal, Finance, and business teams to identify control gaps and recommend actionable mitigation strategies. Support enterprise roadmaps by providing risk insights that influence technology, process, and operational decisions. Assist team leaders and stakeholders in understanding risk exposure, obligations, and governance expectations. Policy Governance & Awareness In collaboration with the GRC Policy Analyst, support policy development, review cycles, distribution, and enforcement efforts across the enterprise. Promote risk awareness, compliance practices, and security‑first principles through communications, targeted training, and awareness campaigns. Continuous Monitoring & Professional Development Stay informed of emerging cybersecurity threats, regulatory changes, industry frameworks, and best practices relevant to MBTA operations. Evaluate opportunities for process improvements, automation, and enhanced risk analysis techniques. Additional Responsibilities Provide risk assessment and compliance support for OT environments and transit‑related systems. Assist the team's Deputy Director or other leadership in executing enterprise‑level initiatives related to centralized compliance, regulatory coordination, and risk governance. Stakeholder Engagement & Communication Prepare briefing materials for executive committees, regulatory inquiries, and cross‑department collaborations. Perform all other duties and projects that may be assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. Supervision No direct reports. Qualifications Bachelor's degree in Information Technology, Cybersecurity, Information Systems, Business, Finance, Risk Management, or a related field. Two (2) years of experience in Governance, Risk, Compliance, Information Security, Internal Audit, or Enterprise Risk Management. Experience performing risk assessments and documenting findings. Knowledge of risk management methodologies and control frameworks. Familiarity with regulatory and compliance standards (e.g., NIST CSF/800-53, ISO 27001, SOC 2, PCI DSS, HIPAA GDPR, SOX). Strong analytical, organizational, and problem‑solving skills. Excellent written and verbal communication skills. Ability to work cross‑functionally with technical and non‑technical stakeholders. Substitutions A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement. An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement. A master’s degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience. Certifications Certified Information Systems Auditor (CISA). Certified in Risk and Information Systems Control (CRISC). Certified Information Systems Security Professional (CISSP). Certified Information Security Manager (CISM). Project Management Professional (PMP). #J-18808-Ljbffr

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